From Oceania Classic: An Australian Ultima Online Free Shard
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Counselors [sic] are members of the Oceania Classic staff who appear in-game as characters wearing special blue hooded robes with gold trim.

Counselors are able to be called on by players for game-play help, advice, or even just a friendly chat.

Jhelom Counselor's Office

The Jhelom Counselor's Office is located immediately north of The Morning Star Inn.